Circle Head - Broadband Franchise

JOB DESCRIPTION

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:

Limitless Impact:

You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership:

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Regional Manager – Broadband Franchise

Designation Regional Manager

Job Code

Function Broadband

Sub-Function Franchise

Location Circle

Level/Grade Senior Manager / Deputy General Manager

Position Description

The purpose of the role is to unlock opportunities for home broadband by collaborating with Local Cable Operators through win-win propositions and creating the desired network infrastructure for superior customer experience at optimal cost.

Organizational Relationship

Reporting To National Broadband Franchise Head

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly - 4 – 5

Indirectly - -

Key Responsibilities & Accountabilities

Partner Selection and Management

Manage and Foster relationships with LCO.

Streamline the vendor/partner management process adopted to empanel LCOs and third-party vendors.

Evaluate the prospective list of LCOs on the defined selection criteria.

Business Delivery

Design processes and systems for quality home pass coverage to drive utilization and customer base; Ensure zero lead loss

Stakeholder Management

Create systems to ensure that 100% partners are profitable basis right financial exposure and investments

Display customer obsession to deliver best in class network experience with timely correction or upgradation in network

People Management

Review and monitor performance of team members on an ongoing basis and provide requisite developmental support/ inputs.

Develop the team and update their knowledge base to cater to the organizational need.

Recommend trainings as required for team member development.

Monitor employee satisfaction through attrition and engagement scores.

Chart out a clear talent development plan and identify and groom team members for higher responsibilities.

Own and manage strong people connects at all levels across the organization.

Network Strategy

Evaluate and verify the expansion plans created for different regions.

Conduct market planning and distribution development for new cities to make recommendations.

Drive customer retention with support of internal customer service (CS) and by ensuring support of local cable operators (LCOs).

Facilitate cross-functional working driven LCO ecosystem.

Supervise and guide business development managers to spearhead partner selection.

Knowledge, Certifications and Experience

Education Qualification Full-time Postgraduate, preferably MBA / PGDM

Total Experience 8-14 years of experience

Certifications required (if any)

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Network team

D2C team

HDO team

External Third-party vendors

Local Cable Operators (LCOs)

Skills and Competencies

Technical Competencies Partner and Distribution Planning

Business & Commercial Acumen

Broadband Knowledge

Market Analysis

Stakeholder Management

Network Planning

Leadership and Behavioural Competencies Customer Obsession

Collaboration and Influence

Ownership Mindset

Learning Agility

Navigating Change

Leaders Building Leaders

Execution Excellence