Chief Of Staff-One Kotak-SUPPORT SERVICES-One Kotak

Role                       : Chief of Staff

Grade                   : M7/M8

Location               : Mumbai

Reporting Manager: Whole Time Director

Role Overview:

The Chief of Staff will act as a strategic enabler to the Director, supporting the execution of key initiatives across banking operations, and transformation projects. This role demands a high level of coordination, analytical thinking, and execution discipline to ensure timely delivery and alignment with the business goals.

Key Responsibilities: 

• Project Management & Execution
  • Drive and monitor progress of strategic and operational projects across banking functions.
  • Ensure timely closure of action items by coordinating with cross-functional teams including Branch Banking, Risk, Compliance, Operations, and Technology.
  • Prepare and maintain project trackers, dashboards, and executive updates for leadership reviews. 
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• Strategic Support
  • Assist the Senior Director in prioritizing initiatives, managing stakeholder expectations, and aligning resources.
  • Support in preparation of board-level presentations, business reviews, and strategic planning documents.
  • Conduct research and analysis to support decision-making on key banking initiatives.

• Stakeholder Engagement
  • Act as a liaison between the Senior Director and internal/external stakeholders to ensure seamless communication and follow-through.
  • Facilitate meetings, document outcomes, and ensure follow-ups are actioned.

Operational Excellence

• Identify process improvement opportunities across banking operations and support implementation.
• Monitor KPIs and ensure adherence to regulatory timelines and internal governance standards.

Qualifications & Experience:

• MBA or equivalent degree in Finance, Strategy, or Business Administration. 
• 8–12 years of experience in banking, financial services, or consulting, with exposure to project management and strategic roles. 
• Strong understanding of banking operations, risk, and compliance frameworks.
• Proven ability to manage multiple priorities and drive execution in a matrixed environment.
• Strong communication and stakeholder management skills.
• Analytical mindset with attention to detail.