CHIEF OF STAFF (GROUP OPERATIONS)

Position: Chief of Staff Group Operations

Location: Remote (India)

Work Hours: Must overlap with Australian time (AEST)

Employment Type: Full-Time

About us -

We are a fast-growing Australian group operating acrosscar rentals, insurance/claims processing, automotive repairs, and fleet management .

We are now hiring ahighly capable, intelligent, and experienced Chief of Staff Group Operations to work directly with the Business Owner and manage all daily operations across multiple companies.

This is ahigh-responsibility, leadership role for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision.

ABOUT THE ROLE -

As the Chief of Staff Group Operations, you are responsible for:

• Running operational activities across all businesses
• Leading teams (rentals, claims, workshop, admin)
• Managing staff performance & KPIs
• Overseeing claims, fleet operations, and workshop work
• Monitoring cashflow, expenses, vendor invoices, bookings, and repair costs
• Handling escalations, negotiations, and daily challenges
• Implementing systems, processes, and SOPs
• Providing daily and weekly reporting directly to the owner
• Ensuring operational efficiency, discipline, and accountability

This is a role for someone who can think like anoperator , act like amanager , and manage the business like asecond owner .

KEY RESPONSIBILITIES -

• Manage day-to-day operations for rentals, claims, repairs, and workshop activities
• Ensure timely customer service, booking fulfilment, and fleet utilisation
• Oversee claims handling and insurer communication
• Monitor and review workshop jobs, parts, and repair quality

• Lead internal teams in India & Australia
• Monitor KPIs, task completion, and staff discipline
• Resolve staffing issues, performance gaps, and operational bottlenecks

• Review daily performance numbers, pending claims, bookings and expenses
• Approve invoices, workshop bills, and supplier payments
• Prepare and submit reports directly to the business owner

• Build and implement SOPs across rentals, claims, workshop
• Improve efficiencies and reduce operational costs
• Introduce new systems, tools, and workflow automation

• Attend management meetings
• Act as the bridge between the owner and teams
• Take responsibility for sensitive and confidential matters