Chief Human Resources Officer

Job Title: HR Head

Location: Mumbai

Reports to: Promoter / Fractional CHRO

Experience: 1020 years

Role Purpose

To build and lead the HR function end-to-end, partnering closely with the promoters and the fractional CHRO. The role focuses on setting up HR systems, strengthening processes, driving culture, and owning people operations for a rapidly scaling consumer business.

The role is 40% HRBP and 60% HR Operations.

Key Responsibilities

• Own HR operations, policies, and processes end-to-end.
• Build and implement recruitment, onboarding, and HR governance frameworks.
• Work with the fractional CHRO to implement PMS and OD initiatives.
• Establish HR dashboards, compliance checklists, and SOPs.
• Strengthen culture, employee engagement, and grievance management.
• Support the promoters in scaling teams across sales, commercial, and operations.
• Manage payroll coordination, attendance, and HR systems (HRIS).
• Ensure statutory compliance (PF, ESIC, Shops & Establishment, etc.).

Candidate Profile

Must-Haves

• 1018 years of HR generalist and leadership experience.
• Experience with promoter-led mid-sized companies.
• Hands-on HR operations plus practical PMS implementation exposure.
• Ability to set up HR systems and processes for a scaling organisation.
• Strong maturity, communication skills, and stakeholder management.

Good-to-Haves

• Experience in retail, FMCG, consumer, or multi-location businesses.
• Experience launching HR for new business units or brands.

Avoid

• Pure consultants / OD-only profiles.
• Theoretical HR leaders with little operational ownership.
• Candidates who can only work with large teams and heavy corporate structures.