Chief Delivery Officer

Chief Delivery Officer / EVP Global Delivery

Role Overview

The Chief Delivery Officer (CDO) / EVP Global Delivery is responsible for leading end-to-end delivery operations across Infra, AI & Analytics, Cloud, CRM, and ERP service lines. The role ensures predictable, profitable, and high-quality delivery while driving transformation, scalability, and customer success across global engagements.

Key Responsibilities

1. Delivery Leadership & Governance

• Lead execution of large, complex client engagements across Infra, AI, Cloud, CRM, and ERP portfolios.
• Establish robust delivery governance frameworks with defined KPIs, SLAs, and escalation mechanisms.
• Ensure high-quality, on-time, and profitable delivery across all regions.

2. Leadership Hiring & Management

• Build, mentor, and manage a strong leadership layer including Delivery Heads, Program Directors, and Solution Architects.
• Drive succession planning, performance accountability, and a customer-first delivery culture.

3. Presales & Solutioning

• Partner with Sales and Account Management on deal qualification, solution design, and bid defense.
• Oversee solution architects to create competitive, profitable RFP/RFI responses.
• Align delivery feasibility and profitability with the sales cycle.

4. Partnerships & Ecosystem Development

• Build alliances with technology partners, ISVs, hyperscalers, and consulting firms.
• Co-develop go-to-market strategies and generate joint revenue opportunities.

5. Business Leadership

• Define strategic direction across multiple service lines including Infra, AI, CRM, ERP, and Cloud.
• Drive business growth and profitability by aligning delivery outcomes with corporate objectives.
• Strengthen relationships with strategic partners (e.g., Salesforce, SAP, OEMs) to expand delivery capability.

6. Customer Engagement & Relationship Management

• Build and sustain trusted relationships with CXO and VP-level client stakeholders.
• Serve as a strategic advisor on technology, transformation, and innovation initiatives.
• Identify account expansion opportunities and drive long-term customer value.

7. Operational & Financial Accountability

• Own and manage the Delivery P&L, ensuring revenue and margin targets are met.
• Optimize workforce planning, utilization, and global resource deployment.
• Drive delivery efficiency through automation, AI, and global delivery models.

Key Skills & Competencies

• Proven experience in hiring, mentoring, and managing senior delivery leaders and architects.
• Strong presales acumen with hands-on experience in RFPs, solutioning, and client presentations.
• Deep client engagement and relationship management at CXO/VP level.
• Demonstrated P&L ownership for portfolios exceeding $100M.
• Strategic and analytical mindset with execution excellence and business acumen.

Qualifications & Experience

• Bachelors degree in Engineering / Technology; MBA preferred.
• Experience in IT Services with 810 years in global delivery leadership roles.
• Expertise across multi-service line delivery: Infra, AI/Analytics, ERP/CRM, and Cloud Transformation.
• Strong presales and client engagement experience with a proven deal-win record.