Chat Support Executive – International E-Commerce Process (Night Shift)

About the Company

We are hiring Chat Support Executives for an International E-Commerce process based in Ahmedabad. The role involves handling customer queries through chat and email support and ensuring a smooth customer experience. Freshers as well as experienced candidates with good communication skills are encouraged to apply.

Responsibilities

• Handle customer inquiries via chat and email
• Assist customers with order tracking, product queries, and returns
• Resolve customer issues in a professional and timely manner
• Maintain high levels of customer satisfaction
• Follow internal processes and meet quality standards

Qualifications

• Good communication and typing skills
• Basic computer knowledge
• Ability to handle customers professionally
• Comfortable working in night shifts

Required Skills

• Good communication and typing skills
• Basic computer knowledge
• Ability to handle customers professionally
• Comfortable working in night shifts

Preferred Skills

• Experience in customer support
• Familiarity with E-Commerce processes

Pay range and compensation package

• Attractive salary
• One-time meal
• Performance bonus
• Monthly incentives