Chat Process

About the Role

We are looking for a proactive and customer-focused Chat Process Executive to manage real-time customer interactions over chat. The ideal candidate enjoys helping people, resolving queries quickly, and ensuring an excellent customer experience with every interaction.

Key Responsibilities

• Respond promptly and professionally to customer queries through live chat.
• Provide accurate information regarding products, pricing, availability, and services.
• Understand customer needs and guide them with the right solutions.
• Coordinate with internal teams (operations, sales, technical) to resolve issues.
• Maintain customer satisfaction by addressing queries effectively and courteously.
• Handle multiple chat conversations simultaneously with speed and accuracy.
• Maintain logs of conversations and ensure data accuracy.

Skills & Qualifications

• 12th Pass / Graduate in any discipline.
• Excellent written communication skills with proper grammar and clarity.
• Strong typing speed and ability to multitask.
• Professional, customer-centric approach.
• Ability to organize, prioritize, and manage time efficiently.
• Experience in chat support (preferred but not mandatory).

Additional Details

• Shift: Rotational shifts (if applicable)
• Cab Facility: Provided as per company policy
• Salary: Competitive (based on experience)
• Growth: Strong career progression in customer support & operations