Chargeback & Dispute Recovery Executive

Job Title: Chargeback & Dispute Recovery Executive

Department: Operations

Location: Delhi

Experience: 2 Year

Education: Graduate / Post Graduate (Any stream)

Key Responsibilities:

• Handle chargeback and dispute recovery cases related to digital payments, banking transactions, and merchant settlements.
• Manage and respond to cyber complaints and BO (Bank Ombudsman) complaints within defined timelines.
• Investigate disputed transactions by coordinating with banks, payment gateways, and internal departments.
• Prepare and maintain detailed MIS reports using MS Excel for daily, weekly, and monthly performance tracking.
• Ensure compliance with company policies, regulatory requirements, and audit standards.
• Analyze root causes of disputes and suggest process improvements to reduce future chargebacks.
• Communicate with customers and merchants to resolve transaction-related issues effectively.
• Maintain proper documentation and record keeping for all dispute and recovery cases.

Skills & Competencies:

• Strong knowledge of chargeback, dispute, and recovery processes in the digital payment or banking domain.
• Familiar with cybercrime complaint handling and escalation procedures.
• Excellent proficiency in MS Excel (pivot tables, VLOOKUP, data analysis, reporting).
• Strong communication and coordination skills.
• Good analytical and problem-solving abilities.
• Sound understanding of banking operations and digital payment systems .
• Computer literate with attention to detail and accuracy.

Preferred Background:

• Experience working in Fintech, Banking, Payment Gateway, or Financial Services sectors.
• Exposure to regulatory or compliance teams handling customer disputes or fraud cases.