Chargeback Analyst /Fraud Analyst

Job Title: Chargeback Analyst (US based Hospitality Sector Clients)

Job Type: Full-Time

Job Location: Andheri, Mumbai

About Us:

SGAS Consultants provides a wide range of services to corporate clients, focusing on high standards of service, effective accessibility, seamless interdisciplinary functions, and unwavering integrity. We are committed to delivering exceptional and timely services to our clients with dedication and accountability. To support our growing team, we are seeking a detail-oriented and experienced Chargeback Analyst (US based Hospitality Sector Clients) to join us in handling chargeback processes and ensuring smooth operations.

Key Responsibilities:

• Chargeback Management: Investigate and resolve chargebacks related to credit card payments, ensuring compliance with industry standards and company policies.
• Data Analysis: Analyze chargeback data, identify trends, and provide insights for reducing chargeback rates and improving dispute resolution processes.
• Documentation & Reporting: Maintain detailed records of chargeback cases, including supporting documentation, communication with merchants, and resolution outcomes. Generate reports as needed for management and stakeholders.
• Collaboration: Work closely with cross-functional teams (such as fraud prevention, customer service, and finance) to resolve chargeback disputes in a timely manner.
• Compliance: Stay up-to-date with industry standards, regulations, and policies related to chargebacks and payment processing (e.g., Visa, Mastercard, and other payment networks).
• Process Improvement: Continuously identify and recommend improvements to reduce chargeback volumes and enhance operational efficiency.
• Client Communication: Communicate with clients and vendors regarding chargeback status, actions taken, and any necessary follow-up.

Qualifications:

• Educational Background: Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• Experience: Proven experience as a Chargeback Analyst or in a similar role (preferably 2-3 years), with hands-on knowledge of chargeback management and dispute resolution.
• Knowledge: Familiarity with chargeback rules and regulations (e.g., Visa, MasterCard, and other card network rules). Experience with payment processing systems is a plus.
• Technical Proficiency: Proficiency in chargeback management software, data analysis tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze large volumes of data and identify patterns.
• Attention to Detail: High attention to detail, ensuring accurate case documentation and resolution tracking.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work collaboratively with cross-functional teams.
• Confidentiality: Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
• Time Management: Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

Application Process:

Interested candidates are invited to submit their resume and cover letter, outlining their qualifications and relevant experience, to mishikapatidar@sgasconsultants.in