Channel Account Manager, White Space

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Responsibilities:

• Managing a portfolio of accounts to achieve long-term success
• Developing positive relationships and handling customers’ needs
• Generating new sales by working on Zero Footprint Accounts
• Understand customer IT/Security infrastructure and business requirement
• Strategic Solution selling
• Solution Presentation
• Preferably with good knowledge of Cloud Sales 
• Act as the point of contact and handle customers’ individual needs
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions
• Work closely with Channel Partners and conduct Sales Training for their teams
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Job Requirements

• 4 to 5 years’ experience in Channel sales or related field
• Proven work experience as a Sales account manager or Sales account executive
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude

Ability to work as part of a team and independently

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.