Change Manager

Project Description:

Service Control own service management process definition, standardization, and implementation. As an IT Change Enablement Expert, you will also be driving the adaptation of the Change Enablement process to align to the Continuous Integration and Continuous Delivery requirements. Also, you will have the opportunity to liaise with experts to align the Change Enablement process to the new automation concepts.

Responsibilities:

• Develop Change Enablement digital strategy processes with key delivery areas of continuous integration / continuous delivery, DevOps, automation, and data analytics evolution
• Manage and deliver the day to day change enablement workflow tasks with the team, such as reviews, approvals, and ensuring risk controls are adhered to. Prepare deep dive data analytics and change reporting leading into relevant Governance meetings
• Engage and collaborate with the relevant Release Managers, Engineering, Operational Risk, and Audit teams, and drive delivery of tasks in the context of Change Enablement
• Proactively identify operational readiness and change enablement process improvement opportunities

Mandatory Skills Description:

• Experience in IT Change Enablement/Change Management for large organizations
• ITIL 3 or 4 experience and proficient with Microsoft suite of tools
• A thorough understanding of risks involved in the System Delivery Lifecycle (SDLC) and change environments
• Knowledge of the Continuous Integration and Continuous Delivery concepts and toolsets, such as ServiceNow, GitLab
• Familiarity with DevOps, agile methodologies, and ways of working
• Strong analytical, reporting, and data manipulation skills
• Attention to detail in all tasks, particularly in identifying gaps in operational process areas
• Programming and/or automation skills (irrespective of toolset/technology)
• An enthusiastic and dynamic team player who is able to integrate and work successfully in a global team
• An excellent communicator, with strong interpersonal and stakeholder management skills
• Quick to produce accurate, concise information to tight deadlines, and to present that information professionally and in the right way to the required audience
• Excellent team player with a "can-do" attitude
• A balance of engineering and service mindset
• Experience with ServiceNow and M365 suite tooling
• Power BI experience

Nice-to-Have Skills Description:

• DevOps foundation certified is nice to have
• Experience with Gitlab CI/CD, AI tooling (CoPilot, etc) would be a benefit but not essential