Change Manager - L3

Job Description

Do
RESPONSIBILITIES
•    Ensure each and every Change is recorded and approved before implementation.
•    Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency
•    Convene and chair CAB meetings, circulate the MOM of the CABs
•    Ensure no Unauthorized change is implemented which may potentially impact the Production 
•    Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
•    Report the Management on the agreed Change KPIs and ensure effective change communication in place
•    Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
•    Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
•    Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
•    Bring in Service improvements to improve the overall Process maturity

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KEY SKILLS AND COMPETENCIES
•    8-10 years of ITSM experience in Change and other processes
•    ITIL V3 / 2011 Foundation or Intermediate certification
•    Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
•    Effective Communication skills 
 

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