Central Operations Support Executive, Central Support Team, External Fullfilment
Amazon
2 - 5 years
nan
Posted: 2/27/2025
Job Description
Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of Fresh business along with other CST activities of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres.
The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership.
The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non
- voice channels.
The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1.
Extract data and follow SOP to prepare reports as per assigned schedule
2.
Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
3.
Trigger the audit/works to the sites for various operational performances.
4.
Devise and deploy SOP's, analyse data, and propose features and processes.
5.
Willing to work on weekends
Key job responsibilities
1.
Extract data and follow SOP to prepare reports as per assigned schedule
2.
Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
3.
Trigger the audit/works to the sites for various operational performances.
4.
Devise and deploy SOP's, analyse data, and propose features and processes.
5.
Willing to work on weekends
Basic Qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
Preferred Qualifications
- Experience with SQL
- Strong Experience in Data presentation & visualization tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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