CEM Solution Architect

TCS

14 - 21 years

Mumbai

Posted: 15/10/2025

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Job Description

Analyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality. Understand client transformation needs and design customized solutions. Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs. Create compelling pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Solution Architect

Job Id

372716

Desired Skills

Presales

Desired Candidate Profile

Qualifications : MASTER OF BUSINESS ADMINISTRATION

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

CEM Solution Architect

TCS

Job Description

About Company

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