CEM Delivery

TCS

14 - 21 years

Mumbai

Posted: 03/10/2025

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Job Description

Service Management, Tracking & Execution: ➢ Responsible for End to End Service Delivery for the portfolio ➢ Devise corrective and preventive actions for any service level breaches, near misses, and customer escalations ➢ Manage defined processes and risks with respect to organization and customer ➢ Coordinate with onsite ad offshore teams as necessary during project delivery ➢ Ensure service performance of the portfolio through defined metrics and KPI’s ➢ Participate in PMR and Service performance review meeting and ensure availability of all relevant performance data ➢ Ensure the status reports and dashboards are sent to the customer for the project at the agreed intervals. ➢ Prepare process excellence and resolving all customer requests, issues/ escalations in a timely manner

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Delivery Head

Job Id

373800

Desired Skills

Leadership

Desired Candidate Profile

Qualifications : MASTER OF BUSINESS ADMINISTRATION

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

CEM Delivery

TCS

Job Description

About Company

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