CEC Team Leader - Correspondence - GR-Customer Experience Center-Customer Service

Job Role : 

Ø  The Team Lead is responsible for handling a team of Email from RL business. 
Ø  One on One call listening / Email Audit / Social Media responses audit and feedback. 
Ø  Drive team's performance by sharing the feedback on a daily basis. 
Ø Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.
Ø Manage the day to day operations of the team.
Ø Monitor the activities to ensure all service levels committed are met and exceeded. 
Ø Publish the daily report to TM and UM. 

Job Description :

Graduate
Minimum 1 to 2 years of experience in customer service role on email support or calls. 
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.