CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE
Kotak Mahindra Bank
8 - 10 years
Jaipur
Posted: 02/05/2025
Job Description
Job Role:
· Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
· Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team
· Ensure superior ground coverage of the customers mapped to VRM and ROCE team
· Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement
· NPS – Ensuring on ground Customer experience translates into desired NPS at a portfolio level
Job Requirements:
- Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience
- Experience of managing a large feet on street 20+, team remotely.
- Experience field sales in BFSI preferred.
- Excellent communication skills – Verbal & Written
- Flair for Sales
- Good listening skills and strong communication abilities.
- Team Player with deep sense of working in matrix structures.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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