CEC - MIS Resource-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank
2 - 5 years
Noida
Posted: 12/6/2024
Job Description
| Short Description for Internal Candidates | ||
| Description for Internal Candidates | ||
Job Role :
- Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps
- Ensure Data’s are provided to the top management on time and make certain the accuracy of data
- Maintain Timely submission and circulation of Data to the stake holders of below mentioned data
- Ensure data are provided for compliance and Audits and RCSA and related compliances
- Sales Management - Has to provide to ensure data and eligible base provided to sales management unit to drive sales across the contact center.
- Timely and accurate execution of adhoc requests
- Ensure and comply to all control and compliance guidelines on data sharing
Job Description:
- Graduate
- Minimum of 1 year of MIS experience.
- Good Communication Skill
- Good hand on Info graphics, MS Excel, VBA (Macro ), MS access
- Proficient in advance excel, h lookup, v lookup, power pivots
- Basic analytics skills
- Expertise on Power Point, Prezi and other slide making platforms.
- Comfortable with flexible shift and work timings
Same Posting Description for Internal and External Candidates
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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