CBS-BMC-Brand and Marketing-Social Media-Social Media Tools Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

The position is for a Social Media Coordinator within EY Global Delivery Services. The candidate will support EY BMC teams and will work closely with marketers and other stakeholders to manage social media platforms and support with implementation of new social media management tools. The ideal candidate will possess a strong background in using scheduling tools such as Hootsuite and will be responsible for migrating brand profiles to Hootsuite, onboarding new profiles, and managing accounts. Previous experience working with Hootsuite, Sprinklr, Haiilo/Smarp or similar platforms will be highly appreciated. This role requires a detail-oriented individual capable of handling password management and ensuring a smooth transition for our social media profiles. The candidate should be motivated, resourceful, and committed to the success of our social media platforms. Additionally, the candidate will collaborate with a global team and should be aware of cross-cultural sensitivities and flexible work timings. He/she is expected to learn quickly and stay updated on social media trends and best practices.

Your key responsibilities

• Lead the migration of brand profiles to Hootsuite, ensuring accuracy and efficiency
• Work with onshore teams to review brand profiles and support with account closures
• Handle password management and security protocols for all social media accounts
• Maintain up-to-date knowledge of social media tools and technologies
• Support with user onboarding, including assigning permission levels and tracking training completion
• In cooperation with onshore teams and the vendor, set up EY’s workspace in Hootsuite
• Support with management of approval workflows for EY organization’s social media management tools
• Establish and maintain effective working relationships with peer groups and key internal stakeholders
• Understand, support, implement, and adhere to the quality standards and procedures established by EY, including verbal and branding guidelines
• Be proactive in foreseeing potential challenges and proposing solutions
• Provide training and support to team members on social media best practices

Skills and attributes for success

• A bachelor's degree
• 5-6 years of experience in social media management
• Experience in using Hootsuite, Sprinklr for scheduling, monitoring, and analytics.
• Proficient with social media platforms and employee advocacy tools (e.g., Hootsuite, Haiilo)
• Strong understanding of social media best practices
• Excellent organizational skills and attention to detail
• Ability to work independently and manage multiple projects simultaneously
• Strong communication and interpersonal skills
• Willingness to learn and adapt to new tools and technologies as needed
• Strong problem-solving abilities to address challenges related to account management
• Outstanding written and oral communication skills
• Up-to-date understanding of how social media networks work (Facebook, X, LinkedIn, Instagram, YouTube)
• Understanding of measurement and analytics of social media
• Proficient in MS Office (Word, PowerPoint, Excel)
• Experience in coordination, stakeholder management and project management
• A motivational team player, adaptable during peak periods

To qualify for the role, you must have

• Social media and digital marketing experience
• Experience in working within a B2B brand is a plus
• Ability to work as part of an agile team, demonstrating independence and flexibility during peak times
• Ability to think critically, analyze information, and make actionable recommendations
• Meticulous attention to detail and strong project management skills
• Commitment to continuous learning

Ideally, you’ll also have

• Track record in channel management for Hootsuite, Sprinklr
• Exceptional US English writing skills
• Prior experience in B2B Brand & Marketing
• Familiarity with digital marketing analytics
• Experience in account management and customer service

Technologies and Tools

• Social media tools: Sprinklr, Hootsuite, Brandwatch, Meltwater
• MS Office: Word, PowerPoint, Excel

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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