CBS - AWS-SSR - EA CoE - Supervising Associate - Executive Assistant

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Executive Assistance CoE – Assistant Manager / Operations Manager

The opportunity

• Your role will be to manage Executive Assistance Team in GDS India.
• You will prove your experience in being responsible for managing the Operations of the Executive Assistance Team who deliver the administrative needs of the global EY office Senior Leadership Team.  You will also be supporting the Leaders/PPEDs with their business needs and help them stay focused on their projects by resolving operational and administrative issues before they arise.  

Your key responsibilities

• Build and maintain exceptional and strong relationships with internal clients and stakeholders
• Updated with the latest EY policies
• In addition to being organized and analytical, excellent communication and task management skills required to effectively prioritize work and balance multiple priorities
• Serve as the GDS representative 
• Own, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
• People Management, Stakeholder Management, Change Management and Conflict Management are the key
• Identify, evaluate and assess individual training and development areas for all members of the team
• Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client’s strategies.
• Actively contribute to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions.
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirement
• Drive innovation agenda within the team and investigate on new opportunities for EY
• Strengthening connection of the local team with the global EY GDS organization in order to share the best practices and gain the effect of synergy  
• Take active part in multiple strategic initiatives and projects
• Handle effectively operational matters

Skills and attributes for success

• Minimum 10years of professional experience
• Minimum 5 years of relevant work experience as people manager and service delivery manager
• Advanced English skills
• Excellent communication and organizational skills
• People management skills
• Understanding and compliance with deadlines and priorities
• Experience in building high performing teams across generations, cultures and locations
• Experience working with MS Teams, Visio, SharePoint, Tableau, Azure and Power BI will be an added advantage

To qualify for the role, you must have

• Previous experience managing a team successfully, including demonstrated experience in coaching, mentoring and developing team members; particularly being able to identify development opportunities along with refining capabilities and skillsets
• Solid previous experience as an Executive Assistant, including extensive diary and inbox management
• Experience in leading strategic initiatives

Ideally, you’ll also have

• Proven experience of working within a global environment, across borders with people from other cultures
• Demonstrable ability to lead and interact with leadership stakeholders and peers
• Good understanding of support services structures and challenges

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