CBS Shared Services Associate Analyst/Analyst
Deloitte Support Services India Private Limited
Are you a quick learner? Is customer support your forte? Do you enjoy interacting with customers and providing them with exceptional support? Responsibility you do as a Shared Services professional will be to provide Administrative services to clients within the Canadian Firm, but not limited to data entry, expense and travel support, CRM updates, transcription, etc.
Responsibilities of Shared Services Professional include, but are not limited to:
Blacklining or document compare in Microsoft Word
Creating Business material such as Name tags, tent cards, labels, business card orders
Updating business cards and distribution lists in outlook
Creating and managing contacts, accounts, lists, opportunities, and events in CRM
File repository management (saving files to network)
Creating surveys and publishing results
WIP status reports, A/R reports, bulk corrections to time entries
Expense and Travel processing in Concur
Drafting invoices from PDF/Excel
Working on data entry requests
Performing additional tasks as required
Work location & shift timings
Hyderabad office
Hybrid model (work from Deloitte office minimum of two days in a week)
9 hours shifts between 5.30 AM and 11 PM (IST) with rotation of shifts every quarter
Qualifications
Required:
A Bachelors degree with minimum of 1 to 2 years of experience in client service
Excellent written and verbal communication skills with ability to communicate effectively with clients and leadership
Strong time management, listening and comprehension skills to meet clients expectations on quality and timelines
Coordinate work with other national and local teams virtually and in-person
Preferred:
- Knowledge of International address pattern, places, international phone number codes and geographical knowledge of Canadian cities
- Working experience with International travel agencies or vendors
- Good knowledge in MS Office applications especially in Excel
- Strong analytical and logical skills with great attention to detail
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