Cash Operation Vice President
JP Morgan
5 - 10 years
Bengaluru
Posted: 06/09/2025
Job Description
As a Payment Lifecycle Manager III within Payments Operations, you will be a key player in the firm's payment processing operations, leveraging your deep knowledge of payment lifecycle principles and practices. You will be responsible for managing a diverse team, driving automation initiatives, and developing new technologies to streamline processes. Your role will involve interpreting customer needs, identifying trends, and generating innovative solutions to enhance our operational efficiency and resilience. You will also be instrumental in managing stakeholder relationships, ensuring cybersecurity, and implementing anti-fraud strategies. Your advanced proficiency in strategic planning, project management, and change management will be crucial in leading the team towards achieving our long-term goals.
Job responsibilities
- Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld.
- Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging AI and automation for efficiency and compliance.
- Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, process optimization, cybersecurity, and anti-fraud strategies, while providing domain and technical expertise.
- Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, ensuring compliance with operational guidelines and policies.
- Demonstrate accountability by quickly identifying and articulating issues, collaborating with stakeholders to assess risk and manage activities affecting the production environment, and prioritizing resolution.
- Foster an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery.
- Demonstrated ability in operations leadership or management within payments, with at least seven years of experience leading high-performing teams to achieve business priorities and objectives.
- Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.
- Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing across global and cross-functional departments.
- Skilled in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while applying a commercial and growth mindset in fast-paced environments.
- Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.
- Understanding of cybersecurity controls and anti-fraud strategies to identify and prevent potential threats, ensuring the protection of information and systems, with a proven track record in enhancing customer experience.
- Knowledge of ISO or Swift message processing or management.
About Company
JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.
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