Cash and Trade Proc Analyst 1 - C09 - MUMBAI

Description:

As part of the Regional Static Data Team, role is to support the Payments and Receivables processing. Manage the Static Data setups in Production. Responsible to define adequate process controls for static data setups. Participate in functional training, defining security matrix controls and understand various roles and responsibility. Responsible to ensure maker/checker process are followed for all setups, Define contingency process for the data setups. Understand business requirements and manage multiple countries setups in an effective manner. Work to find the opportunity to improve the processing and suggest solutions for managing processing issues.

Responsibilities:

• People Management

Encourage cross functional training for staffs to enrich their skill base Optimize manpower to achieve higher productivity levels

• Client Engagement Model

Ensure team delivers as per Service Level Agreement. Timely and accurately Understand client requirements and implement them correctly. Understand new customer requirements and ensure adequate support to new customer requirements and initiatives Maintain good working relationship with our Business Partners. 

• Risk and Control

Ensure a strong and robust processing environment with effective controls Establish risk management practice. Maintain a strong culture of risk and controls in the team through various process and check points and ensure that the risks in operations is understood and controlled Identify means to reduce transaction defects (internal and external) Develop performance metrics to track defects, productivity. Measure, Measure, Measure Ensure clean audit results.

• Migration and Project management

Efficiently and effectively manage new projects/migrations and ensure smooth cut over with minimized risks – internal and external Develop training database , training materials , trackers for the migration Support training for new staffs. Ensure training and parallel run are well planned and executed Participate in cross functional projects at unit level

• Revenue and Cost management

Drive innovation projects focused at increasing the operating efficiency of the team- reduce cost and increase customer satisfaction Continuous process improvements and cost improvement initiatives

REQUIREMENTS

Knowledge and Experience

• The ideal candidate should have a minimum of 2-3 years banking experience preferably Cash payments domain
• Preferably working knowledge of  cash operations and processes
• Degree holder. Post graduate degree would be an added advantage

Key Functional Roles:

Establish and implement a comprehensive process for Static data team. Supporting of Static Data Process elements include request and approval process, Define SLA, Documentation  & controls/review processes. Ensure adequate controls are in place for timely completion of Static Data setups. Comply with Citi policies and Risks & controls processes. Possess strong analytical skills to determine key business/operational needs, identify related risks and formulate effective solutions. Manage stakeholder communications for timely escalations/updates on Data setups. Be a team player, work to optimize manpower to achieve higher productivity levels. Identify and develop high performers for next level jobs. Prepare MIS reporting and schedule weekly status calls.

Qualifications/Competencies required-

Articulate, with strong communication skills both written and spoken Strong process-oriented mindset – able to establish critical processes Proactive to take lead in investigating issues and accountable for resolution. Responsible, organized, responsive and able to multitask under pressure. Ability and work in a team environment. Experience with Global Payplus, knowledge of cash payment processing and products, background in operations process management would be advantageous.