Carrier Relations Executive (VoIP)

Job Title: Carrier Relations Executive

Location: Kolkata, India (Work from Office)

Shift Timing: Flexible / Rotational

AboutPrimoDialler

PrimoDialleris an award-winning global contactcentresoftware company, trusted by more than 600 clients across 60+ countries. We deliver industry-leading predictivediallers, telecomoptimisationtools, and comprehensive callcentremanagement solutions empowering businesses to enhance productivity, reduce operational costs, and scale efficiently worldwide.

As we continue to expand,wereseeking a Carrier Relations Executiveto join our growing team in Kolkata, India. This role offers an exciting opportunity to work in a dynamic, fast-paced global telecom environment.

Job Summary

The Carrier Relations Executive will manage global voice operations by handling carrier relationships, pricing strategies, and routingoptimisation. This role involves negotiating rates, managing accounts,identifyingnew business opportunities, andmaintainingstrong relationships with both suppliers and customers.

Key Responsibilities

Build andmaintainrelationships with customers, suppliers, and internal teams.

Negotiate rates with suppliers to achieve better cost structures and quality improvements.

Negotiate pricing with customers to secure incremental international and domestic voice traffic.

Maintain daily communication with assigned accounts to drive revenue growth.

Promote company routes through various channels such as email marketing and LinkedIn outreach.

Support Sales and cross-functional teams with operational tasks whenrequired.

Coordinate documentation, including NDAs, contracts, and agreements.

Assistin resolving trouble tickets and carrier-related issues.

Generate andmaintainperformance and pricing reports as needed.

Skills & Qualifications

Basic understanding of telecommunications, particularly voice services (VoIP).

Familiarity with rates, codes, and routing principles is a plus.

Strong negotiation and relationship management skills.

Excellent written and verbal communication.

Proficiencyin Microsoft Office applications (Excel, Word, Outlook).

Detail-oriented, proactive, and comfortable handling multiple priorities in a global context.