Carrier Procurement Associate

Job Description

Position: Carrier Procurement/ Carrier Business Development Associate - Immediate Joiners Prefered

Role Summary

This is a business developmentdriven role, requiring approximately 80% outbound calling and carrier engagement and 20% backend coordination and documentation. The role focuses on proactively building, negotiating, and growing a reliable carrier network to support revenue growth, capacity expansion, and operational efficiency.

Key Responsibilities

1. Carrier Business Development & Outbound Calling (80%)

Proactively source, contact, and onboard new carriers through high-volume outbound calls, emails, and follow-ups

Build and expand relationships with small carriers, owner-operators, and regional fleets

Negotiate competitive freight rates for ad-hoc loads, RFPs, and contractual business

Develop strong lane-level market knowledge and effectively pitch value propositions during calls

Continuously procure carriers to support new lanes, niche routes, and business expansion

Act as the primary relationship owner for carriers, ensuring engagement, responsiveness, and repeat business

Work closely with Sales and Operations teams to support new business wins and capacity requirements

Identify and secure backup and contingency carriers through proactive outreach

Strengthen negotiation, objection-handling, and persuasion skills through daily carrier interactions

2. Carrier Relationship Management (Calling-Focused)

Maintain regular communication with active carriers to ensure long-term partnerships and satisfaction

Monitor carrier performance KPIs such as on-time delivery, proactive tracking, and service quality

Address and resolve carrier issues through structured follow-ups and action planning

Drive carrier retention and loyalty through consistent relationship management.

3. Backend Operations, Compliance & Coordination (20%)

Maintain and update internal carrier databases, rate sheets, and profiles

Support carrier vetting and setup, ensuring compliance with authority, COI, contracts, and documentation

Assist with reviewing unbilled invoices, revised invoices, loss loads, and non-freight charges

Monitor and help prevent risks such as double brokerage and fraud

Support contract renewals, SOP updates, and cost negotiations with management

Analyze costs and margins to support profitability improvement initiatives

Required Skills & Competencies

Proven ability and willingness to work in a high-volume outbound calling environment.

Strong verbal & written communication.

Strong negotiation and relationship-building skills

Persistence, resilience, and self-motivation in a target-driven role

Clear and professional communication skills (verbal and written)

Strong understanding of market pricing and brokerage dynamics

Comfort working with numbers, margins, and performance metrics

Proficiency in MS Office / Google Sheets and basic reporting tools

Performance Metrics

Number of outbound calls and carrier connects

New carrier onboarding and activation

Rate competitiveness and margin contribution

Carrier performance KPIs (OTD, tracking, responsiveness)

Network growth and carrier retention

Professional Exposure & other terms

1-3 years of relevant experience in Logistics industry.

Immediate joiners will be preferred.

Should be open to work in night shifts.