Cargo Specialist

Job Title - ULD Controller(Unit Load Controller)

Function - ULD Data, Standards & Operations

Department - Operations / Digital Cargo Systems

Location - Mumbai Head Office

Reporting to - Manager Operations

B. ROLE OVERVIEW

The ULD Controller is responsible for effective control, tracking, reconciliation, serviceability, and optimisation of Unit Load Devices (ULDs) to ensure operational continuity, cost control, regulatory compliance, and asset protection across the airlines cargo and passenger network.

This role ensures that the right ULD is available at the right place and time, while minimizing loss, damage, and demurrage.

This role bridges operational control, maintenance standards, and digital cargo systems.

C. KEY RESPONSIBILITIES

ULD Inventory & Control

Maintain real-time tracking and accounting of all ULDs (owned, leased, pooled).

Monitor ULD positions across stations, flights, warehouses, and off-line locations.

Ensure accurate ULD stock levels per station and network-wide.

Manage ULD loans, interline exchanges, and pool agreements.

ULD Movement & Optimization

Plan and optimize ULD flows to support flight schedules and cargo demand.

Minimize empty repositioning and reduce imbalance across stations.

Coordinate timely return of surplus and repairable ULDs.

ULD Serviceability & Maintenance

Ensure ULDs are maintained in airworthy condition as per IATA ULD Regulations (ULDR) and airline standards.

Identify damaged or unserviceable ULDs and coordinate repair or disposal.

Liaise with ULD repair vendors and MROs for timely rectification.

Stakeholder Coordination

Work closely with:

Cargo Operators

Load Masters & Centralized Load Control team/s.

Ground Handling Agents (GHAs)

Maintenance Service Providers, MROs

Finance & Procurement

Interline partners

Coordinate with airports, warehouses, and off-line agents for ULD recovery.

D. DESIRED SKILL SET

Techno-Functional Skills

Strong understanding of:

Understanding of standard pallets, containers, nets, straps, locks, and fittings

Knowledge of ULD dimensions, operational limits, handling protocols and overall management.

Communication Skills

Strong documentation, presentation, and stakeholder communication skills

Curiosity-driven mindset with a focus on innovation and continuous improvement

E. QUALIFICATION & EXPERIENCE

Education

Bachelors degree in aviation, Logistics, Supply Chain, Engineering, or equivalent.

IATA ULD / Cargo Handling certification preferred.

Experience

38 years in airline cargo, ground handling, or equipment control roles.

Proven exposure to ULD management, cargo operations, or load control preferred

Experience in freighter and/or wide body aircraft operations preferred.