Company Description

Let your passion fly! Were proud to be one of the worlds leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service thats straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific wont be your last. It could take you anywhere.

Join us and discover just how far you can go!

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators

Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers

Provide support to manage capacity in order to maximise flight revenue

Customer Services

Coordinate with the outdoor sales team to provide customer-centric solutions to customers

Answer customers enquiries and handle customers offline booking and e-booking requests in a timely and professional manner

Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes

Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business

Champion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

Any other reasonable task as requested

E&A

Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic Qualifications

High school graduation

Knowledge, Skills, Training and Experience

Minimum of 2 years cargo or airline operations or indoor sales experience

Prior customer service experience is an advantage

Excellent communication skills

Demonstrable customer service sense

Ability to work independently

Proficiency in the use of Microsoft Office Systems

Knowledge of CHAMP Cargospot System is an advantage

** Candidates must have the legal right to live and work in India.

Benefits
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer

Cargo Sales Support Executive

Cathay Pacific Airways Limited

Job Description

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