Career Ambassador, HR Specialist, Performance Management Team
Amazon
4 - 6 years
Hyderabad
Posted: 11/19/2024
Job Description
As a Career Ambassador, you will directly support a diverse population of Amazonians across all business lines as they navigate Amazon’s Pivot processes, and you’ll seek out collaborative opportunities to continuously improve the Amazonian experience.
You are organized, results
- oriented, customer
- obsessed, and you thrive in ambiguity.
You possess strong judgment in sensitive situations and are able to make objective decisions.
You also have excellent writing and editing skills, are data
- driven, and have the ability to establish a professional, consistent message.
*This role is India
- based, supporting primarily the APJC region.* This role would require the resource to have quick bias for action, stellar work ethic, and desire to achieve excellence and would also require to maintain a flexible schedule to support stakeholders across multiple time zones.
Key job responsibilities
• Execute cases at all stages of the Pivot cycle
• Facilitate appeal process independently including the compilation of appeal documents
• Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives; Advise without directing, allowing others to realize their own answers and solution and own their choices
• Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization
• Respond quickly and accurately to questions from customers, team, and internal business partners
• Collaborate with team members in ongoing process improvements to meet business objectives
• Record and maintain case data, ensuring quality through regular audits; collect data and pull reports from HR tools
• Prioritize multiple inputs in a complex, fast
- paced environment
• Build and own trusting relationships with employees and key business and HR partners stakeholders in the region
• Provide recommendations to proactively address systemic defects
Basic Qualifications
- Bachelor's degree in business, HR, or a related field
- 5
- 7 years overall work experience
- Minimum 4 years of experience in HR, employee relations, or similar fields
- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
- Solutions
- focused and comfortable working in an environment which demands strong deliverables
- Proven ability to handle confidential information and escalate issues when appropriate
- Experience managing sensitive and confidential matters with employees and/or stakeholders that are not in your reporting line
Preferred Qualifications
- Experience working with corporate workforce
- Technical proficiency with Microsoft Office Suite, including Excel
- Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities
- Knowledge of HR systems and solutions
- Ability to successfully influence stakeholders without formal authority, across geographies and business units
- Experience working in highly confidential environment
- Excellent verbal and written communication skills
- Strong organizational skills
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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