Care Lead (Concierge)

Nest by Oumni Indias First Premium Womens Health Institution

Nest is not a fertility clinic.

Nest is a womens health institution, accountable for outcomes across fertility pregnancy postpartum infancy.

At the centre of this institution is a role that doesnt exist in Indian healthcare today:

the Care Lead.

This is not hospitality.

This is not sales.

This is not a call-centre role.

Its a high-trust, high-responsibility role built to deliver continuity, clarity, and calm in complex healthcare journeys.

As a Care Lead, you are the single, constant point of contact for women navigating emotionally and medically complex decisions.

Doctors may change across stages.

You do not.

You will:

• Guide women through fertility, pregnancy, postpartum, and early infant care
• Help them understand options without pushing procedures
• Coordinate care across doctors, diagnostics, and timelines
• Ensure nothing falls through the cracks medically, emotionally, or administratively
• Support calm, informed decision-making never urgency or fear

This role exists because Nest separates medical decisions from navigation and advocacy by design.

Female candidates preferred, given the nature of womens health journeys and long-term trust involved.

Ideal backgrounds include:

• Hospitality & Guest Experience (luxury / premium service roles)
• Aviation & Cabin Crew (air hostesses, in-flight service, customer care)
• Psychology, Counselling, Social Work
• Healthcare Coordination (patient coordinators, care navigators)
• Premium Client Advisory roles (non-sales)

Medical degrees are not required.

Empathy, judgment, and clarity matter more than clinical training.

• High emotional intelligence and calm presence
• Clear, structured communication (spoken & written)
• Strong organisation and follow-through
• Comfort with emotionally sensitive conversations
• Discretion, confidentiality, and ethical maturity
• Ability to say: Lets not rush or This may not be necessary yet

Not a fit if you are sales-driven, transactional, script-dependent, or looking for a call-centre/admin role.

Care Leads are not support staff.

They are the operating system of the Nest institution and one of our strongest trust accelerators from day one.