Care Lead (Concierge)

Nest by Oumni Indias First Premium Womens Health Institution

Nest is not a fertility clinic.

Nest is a womens health institution , accountable for outcomes across fertility pregnancy postpartum infancy .

At the centre of this institution is a role that doesnt exist in Indian healthcare today:

the Care Lead .

This is not hospitality.

This is not sales.

This is not a call-centre role.

Its a high-trust, high-responsibility role built to deliver continuity, clarity, and calm in complex healthcare journeys.

As a Care Lead, you are the single, constant point of contact for women navigating emotionally and medically complex decisions.

Doctors may change across stages.

You do not.

You will:

• Guide women through fertility, pregnancy, postpartum, and early infant care
• Help them understand options without pushing procedures
• Coordinate care across doctors, diagnostics, and timelines
• Ensure nothing falls through the cracks medically, emotionally, or administratively
• Support calm, informed decision-making never urgency or fear

This role exists because Nest separates medical decisions from navigation and advocacy by design.

Female candidates preferred , given the nature of womens health journeys and long-term trust involved.

Ideal backgrounds include:

• Hospitality & Guest Experience (luxury / premium service roles)
• Aviation & Cabin Crew (air hostesses, in-flight service, customer care)
• Psychology, Counselling, Social Work
• Healthcare Coordination (patient coordinators, care navigators)
• Premium Client Advisory roles (non-sales)

Medical degrees are not required .

Empathy, judgment, and clarity matter more than clinical training.

• High emotional intelligence and calm presence
• Clear, structured communication (spoken & written)
• Strong organisation and follow-through
• Comfort with emotionally sensitive conversations
• Discretion, confidentiality, and ethical maturity
• Ability to say: Lets not rush or This may not be necessary yet