Care Facilitator- Patient Care Services ( Front Office)

JOB DESCRIPTION

Group Company: Takshasila Hospitals Operating Private Limited

Designation: Care Facilitator

Office Location: Deverabeesanahalli, Varthur Hobli Bangalore , Deverabeesanahalli, Varthur Hobli Bangalore , Sarjapur Main Rd, Kaikondrahalli Bangalore

Salary Range: INR to (Annual)

Job Summary

To manage overall counter operations and to ensure a seamless process, doctor’s appointment, registration, scanning/printing a copy of doctor’s prescription, billing and Collection of TAT, maintaining register and feedback.

Duties & Responsibilities

1. Acknowledge the patient with a smile and greeting Namaste.

2. Staff at this reception will register the new patient, collect consultation and procedure charges.

3. Patient bill amount will be collected either by cash/card.

4. Attending phone calls and answering all type of queries.

5. Fixing Appointments through HIS and informing the same to the in-charge for necessary procedures.

6. Taking care of reports.

7. Updating the register.

8. Counter management.

9. Crowd management.

10. Feedback collection.

    
    

Managerial Roles and Responsibilities ( if Any)

All stated above.

Relation to other Jobs within the organization

Well coordination with nursing, housekeeping, admissions, Rehab service line, EPABX and floor managers.

Machine/Tools / Materials required

Computer, printers, telephones, stationeries and patient folders.

Working Environment

Customer Friendly environment.

JOB SPECIFICATIONS

Education & Qualifications:

Age Limit & Gender

20- 35 years. Male/Female

Previous Experience

2-8 Years

Required Attitudes

Customer centric approach

Good Communication skills

Presentability

Grooming

Soft Skills

Required Health

Healthy and positive attitude.

Required Mental Abilities

Integrity and ethics

Planning and organizing.

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