Call Quality Specialist

WALK-IN DRIVE: Soft Skills & Call Quality Auditor

Hiring for Hyderabad & Chennai Locations

We are looking for detail-oriented Quality Analysts with a passion for excellence in customer service to join our team. If you have experience in BPO quality auditing and can provide impactful feedback, we want to meet you virtually!

Drive Details

• Mode: Face to Face
• Positions: 5 Openings
• Shift: Rotational Night Shift (Must be flexible with 24/7 environment)
• Experience: 0.5 to 6 Years in BPO/Customer Service

Key Responsibilities

• Call Auditing: Conduct audits to ensure adherence to compliance standards and soft skill regulations.
• Performance Monitoring: Identify areas of excellence and specific behavioral gaps for improvement.
• Calibration: Participate in team calibration sessions to align performance expectations.
• Issue Resolution: Collaborate with operations to resolve call quality issues and provide constructive feedback.

Desired Candidate Profile

• Experience: Minimum 6 months to 6 years in a BPO or international customer service role.
• Domain Knowledge: Solid understanding of call monitoring, auditing frameworks, and calibration processes.
• Skills: Exceptional English communication (verbal and written) with the ability to coach agents effectively.
• Attributes: High accuracy, attention to detail, and the ability to work independently with minimal supervision.

Link - Interview Registration F2F Meeting - 21st Feb Fill out form