Call Centre Quality Analyst
TP
0 - 3 years
Jaipur
Posted: 12/02/2026
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Job Description
Were Hiring! Quality Analyst | Jaipur
Location: Jaipur
Salary: Up to 4.5 LPA
Joining: Immediate joiners preferred
Working Days: 6 (WFO)
Shift: Day Shifts
Process: ECommerce
About the Role
We are looking for a skilled Quality Analyst to monitor, evaluate, and enhance customer interactions for our ECommerce LOB. If youre detailoriented, analytical, and great with people this could be your next big move!
Key Responsibilities
- Monitor advisor calls & provide timely feedback
- Ensure agents meet quality benchmarks
- Daily/Weekly/Monthly QA reporting
- Support audits: BAU, BI audits, compliance
- Drive team performance & escalate issues when required
- Maintain client standards & service levels
What Were Looking For
- Graduate in any stream
- 2+ years in Customer Service
- 1+ year as QA (Inbound process)
Skill Highlights
- Quality Assurance
- Call Monitoring
- Call Quality
- Quality Monitoring
- Quality Analysis
- Call Calibration
- Call Audit
- Customer Service
- Quality Audit
Sound like you?? Contact our HR team for to get interviewed.
Neha: 8008325085
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