Call Centre Executive

About the Company

Jaypee Institute of Information Technology (JIIT) is a leading institution known for excellence in engineering, technology, and management education. As part of its admissions support initiative, JIIT is strengthening its helpline services to assist prospective students and parents by providing accurate information, guidance, and prompt query resolution.

Job Summary:

We are looking for proactive and communication-driven individuals to manage admission-related queries and ensure a seamless experience for applicants and parents.

Key Responsibilities:

• Handle inbound and outbound calls related to admissions
• Guide prospective students and parents on courses, eligibility, and admission process
• Maintain records of inquiries and follow-ups using CRM software
• Coordinate with internal departments for query resolution
• Ensure timely and accurate response to all admission-related queries

Eligibility Criteria:

• Graduate, preferably in Business Communication or related field
• Experience in customer support / student counselling / client interaction roles
• Good communication skills in English and Hindi
• Working knowledge of CRM software
• Basic computer proficiency

Skills Required:

• Strong communication and interpersonal skills
• Customer-focused approach
• Ability to handle high call volumes during admission cycles
• Organized and detail-oriented