Call Center Specialist

Role - Contact Center Agent

Salary - 4.5 LPA to 6.0 LPA + Shift Allowance

Experience - 1+

Location - Kalyani Nagar, Pune

Pickup & Drop - Door to Door pick up & dropwoman security + Admin will be stationed in cab

Client's Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entratas values and high standards. This role is ideal for someone driven to deliver an excellent customer experience.

Responsibilities

• Handle inbound calls, including:
• Leasing calls : Answer questions about pricing and availability.
• Maintenance calls : Collect work orders and coordinate with property staff.
• Resident/Solicitor calls : Relay messages to onsite teams.
• Manage back-to-back calls for the duration of your shift, depending on business needs.
• Document clear and concise notes for every call, capturing relevant details accurately.
• De-escalate concerns and provide solutions to ensure customer satisfaction.
• Schedule appointments for prospective renters to tour the community.
• Communicate updates from property staff to callers
• Achieve at least passing scores for all graded calls.
• Provide feedback, suggestions, and comments to the Shift Manager as needed.
• Participate in scheduled team meetings and training sessions

Minimum Qualifications

• Speaks clear, natural English
• Can explain information simply and confidently.
• Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication.
• Reads and understands information quickly, including property details, notes, and policies.
• Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers

Interview Process

A) - Assessment

All the sourced candidates must clear the English Language proficiency test which evaluates 5 parameters

• Active Listening
• Vocabulary
• Pronunciation
• Fluency
• Comprehension

B)Virtual Interview

1) the manager & Team leads in India and

2) US supervisor

C) In Person Interview in Kalayani Nagar office with HR team for offer and documentation.