Call Center Representative

Company Description

VakeelSaab is a legal-tech platform focused on connecting clients across India with verified legal professionals through its user-friendly app or helpline. Guided by core principles of anonymity, affordability, and accessibility, VakeelSaab ensures timely and cost-effective legal support for all. The platform is dedicated to removing financial barriers to justice. Operated by a team with over 23 years of legal expertise, every lawyer undergoes a thorough verification process to assure quality assistance. VakeelSaab is committed to making the legal journey for its clients smooth, secure, and hassle-free.

Role Description

This is a full-time, on-site Call Center Executive role based in New Delhi. The Call Center Executive will handle incoming customer inquiries, provide solutions, and ensure a positive customer experience. The role involves managing client interactions through calls, confidently addressing queries, and facilitating connections with legal professionals. Additional responsibilities include assisting with sales processes, maintaining records, and ensuring client satisfaction.

Qualifications

• Strong skills in Customer Support, Customer Service, and Contact Centers
• Excellent Communication skills with the ability to handle diverse client interactions professionally
• Experience in Sales and driving customer engagement
• Proficiency in record-keeping and organizational skills
• Ability to work in a fast-paced environment
• Fluency in English, Hindi, and additional regional languages is a plus
• Proven track record in a customer-facing role is preferred

Office Location - Vasanat Vihar Delhi (6 days working)