JOB DESCRIPTION - Influencer Meeting Telecaller (WFH) Job Title

Influencer Alignment Executive (Telecaller - Commercial & Industrial)

Role Purpose (Very Clear)

To secure permission-based meetings with commercial & industrial influencers (architects, consultants, PMCs, brokers) through short, professional calls .

This is NOT a sales role

No pitching, no pricing, no follow-ups after meeting is fixed

Industry Focus

Commercial Projects
Industrial Projects
No Residential Work

Key Responsibilities 1. Influencer Outreach

Call pre-qualified influencer data using provided scripts
Conduct permission-based, executive-style conversations
Respect influencer time and status

2. Meeting Fixation

Secure 15-minute alignment meetings for senior execution team
Ensure meetings are relevant, not forced

3. Script Discipline

Follow approved call scripts without improvisation
Avoid selling, explaining, or over-talking

4. CRM & Call Hygiene

Update call outcomes accurately in CRM
Close calls cleanly with YES or NO (no chasing)

What You Will NOT Do

Sell products or services
Explain company details
Pitch residential projects
Argue with influencers
Do repeated follow-ups

Working Model

Work From Home (WFH)
Fixed calling windows (approx. 4 hours/day)
Calls monitored & scored via RUNO

Performance Measurement (KPI - Non-Negotiable) Daily Activity KPIs

35-45 connected calls/day
Average call duration:
Script adherence: 90%

Weekly Outcome KPIs
Meeting permission rate: 15-25%
Clear rejections recorded (acceptable & encouraged)
Zero chasing behavior

Quality KPIs (RUNO Scoring)
Average call score: 75 / 100
Calls below 70 score:
Zero fatal errors (selling, pitching, arguing)

Business KPI
80% meetings accepted by field team

Skills Required
Clear, confident spoken English / Hindi (regional language is a plus)
Ability to sound professional, calm, and senior
High listening discipline
Comfort with short, structured conversations
Basic CRM & WhatsApp usage

Experience Required
1-3 years telecalling / appointment setting experience
B2B calling experience preferred
Experience dealing with senior professionals is a strong advantage

Tools You Will Use
RUNO Dialer (training provided)
CRM system
WhatsApp Web
Headset & laptop (mandatory)

Compensation Structure
Fixed monthly salary (WFH)
Weekly quality-based bonus linked to:
RUNO score
Meeting permission rate
No incentives for raw call volume

Success Profile (Who Will Do Well Here)
You like structured work
You don't like hard selling
You are confident but not aggressive
You respect rules and scripts
You prefer quality over quantity

Who Should NOT Apply
People who like selling or convincing
People who talk a lot
People who dislike call audits
People who chase leads repeatedly

One-Line Role Philosophy "I don't sell. I secure relevance."

Call Center Representative

Secured Engineers Private Limited

Job Description

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