Were Hiring: Remote Customer Service Executive (India-Based | U.S. Dental Practice) Location: Remote Work from Home (India)Schedule: Monday to Friday | 8:00 AM 5:00 PM CST (Evening Shift India Time), Saturdays as neededSalary: Approx. 40,000/monthCompany: U.S.-Based Dental OrganizationAbout the Role: We are looking for aprofessional, empathetic, and detail-oriented Customer Service Executive to join our U.S.-based dental care and implant organization.This role is ideal for someone who enjoyshelping patients, managing communication, and ensuring smooth coordination between teams . You will be the first point of contact for patients, creating a positive and professional experience that reflects the quality of our dental practice.Key Responsibilities:

Handle incoming and outgoing patient calls with professionalism and courtesy
Schedule, confirm, and manage patient appointments in the system
Provide accurate information about treatments, insurance, and office policies
Maintain detailed and accurate patient records
Coordinate with front desk, insurance, and clinical teams to ensure smooth operations
Follow up on treatment plans, recalls, and outstanding payments
Ensure all interactions meet company communication and service standards
Assist with administrative tasks and reporting as needed
Collaborate with U.S.-based offices and teams

Important Please Read Before Applying Donot apply if you:

Do not haveexcellent English communication skills (spoken & written)
Do not havea power backup (inverter) andstable high-speed internet connection
Do not send avoice recording (audio introduction) with your application

We are only consideringextraordinary candidates who are confident communicators, reliable, detail-oriented, and tech-savvy enough to handle U.S. patient communication effectively.Required Skills & Qualifications:

Fluent in English (spoken and written)
Minimum 12 years of experience incustomer service, call center, dental, or healthcare environment
Excellent listening, empathy, and problem-solving skills
Strong multitasking and time management abilities
Proficiency in MS Office and phone systems

Preferred:

Experience indental or medical industry is a plus
Knowledge of dental billing or practice management software

How to Apply (Strictly Enforced): Send the following viaWhatsApp:

YourResume
A shortAudio Introduction include your name, background, and why youre the right fit

Applications without a voice recording will NOT be accepted or reviewed. This step is mandatory.

Call Center Representative

DCAI

Job Description

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