Call Center Manager

Job Description: Call Center Manager

Location: C, Scheme Jaipur

Experience: 3+ years

Role & Responsibilities

• Manage and oversee the daily operations of the call center.
• Lead, train, and supervise a team of approximately 10 callers.
• Ensure call quality, productivity, and performance targets are met.
• Handle escalations and resolve customer or stakeholder concerns efficiently.
• Prepare daily, weekly & monthly reports on team performance, call metrics, and outcomes.
• Coordinate with internal teams and external stakeholders to ensure smooth workflow.

Eligibility Requirements (Non-Negotiable)

• Graduate or above in Journalism / Marketing / Mass Communication.
• Minimum 3+ years of relevant experience in call center operations or team management.
• Proven experience managing a team of 10 or more members.
• Prior experience working with government or political departments.
• Must be locally based in Jaipur.
• Proficiency in Hindi.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle pressure and manage multiple priorities.
• Basic knowledge of CRM systems and reporting tools.