Butler

Job Title: Butler

Department: Hospitality

Location: New Delhi & Gurgaon

Reporting To: Hospitality Head / Experience Centre Manager

Role Purpose

To deliver refined, personalized, and seamless hospitality services to guests at the Experience Centres, ensuring a premium service experience aligned with luxury brand standards.

1. People Perspective

• Maintain impeccable grooming, etiquette, and professional conduct at all times.
• Build respectful and collaborative relationships with internal teams (sales, GREs, facility, security).
• Anticipate guest needs and respond with warmth, discretion, and professionalism.
• Demonstrate flexibility in supporting events, peak hours, and special guest requirements.
• Participate in service excellence and brand training programs.

2. Financial Perspective

• Support sales conversions by enhancing guest comfort and overall experience.
• Ensure optimal usage of consumables and hospitality supplies to minimize wastage.
• Follow approved service protocols to avoid cost overruns.
• Safeguard company assets and maintain inventory discipline.
• Support cost control initiatives through efficient service practices.

3. Customer Perspective

• Provide personalized hospitality services to walk-in guests, clients, and dignitaries.
• Serve refreshments and assist guests with courtesy and attention to detail.
• Maintain high service standards to ensure guest satisfaction and repeat visits.
• Handle guest requests and concerns promptly and discreetly.
• Uphold confidentiality, privacy, and brand values in all guest interactions.

4. Internal Process Perspective

• Adhere strictly to hospitality SOPs, hygiene standards, and safety protocols.
• Coordinate with GREs and sales teams to manage guest flow smoothly.
• Ensure experience centre readiness at all times (pantry, lounges, meeting rooms).
• Maintain cleanliness, presentation, and replenishment of service areas.
• Support internal events, launches, and site visits as required.
• Report issues related to facilities, supplies, or guest feedback promptly.

Key Skills & Competencies

• Strong service orientation and attention to detail
• Excellent grooming and etiquette
• Polite communication and interpersonal skills
• Ability to multitask and work under pressure

Experience & Qualifications

• Diploma / Certificate in Hospitality (preferred)
• Experience in luxury hotels, premium lounges, or experience centres preferred