Business Transformation Manager - PFS

Medtronic

5 - 10 years

Pune

Posted: 23/09/2025

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Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Business Transformation Manager (PFS) for Patient Financial Services, India, this role is responsible for will lead process improvement and transformation initiative for PFS, with a strong focus on business outcome matrix within Patient Financial Services.

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it.

Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

As the Business Transformation Manager (PFS) for Patient Financial Services, the role will leverage Lean Six Sigma methodologies, advanced analytics, and digital tools to deliver measurable business impact, drive operational excellence, and embed a culture of continuous improvement.

Process Excellence & Continuous Improvement

Develop, implement, and sustain process improvement initiatives using Lean Six Sigma methodologies.
Define, design, and execute continuous improvement programs ensuring vertical and horizontal integration across the organization.
Identify and scope improvement projects aligned with business strategies and outcome goals.
Analyze improvement programs, assess potential results, and ensure measurable business outcomes.
Facilitate and coach cross-functional improvement teams to deliver transformation goals.
Establish and maintain performance metrics to track program success and ROI.
Install process excellence frameworks for governance, project reviews, communications, training, certifications, and recognition programs.

Transformation & Digital Enablement

Collaborate with PFS & internal stake holders to identify and execute transformation opportunity aligned to business outcome goals.
Support the adoption of automation and analytics in process improvement initiatives.

Stakeholder & Change Management

Partner with process and business owners to align transformation initiatives with strategic priorities.
Ensure alignment of project Manage multiple stakeholders across geographies, ensuring alignment and buy-in for change programs.
Build a culture of process excellence and continuous improvement across teams.
Bachelor’s degree required
10+ Years of experience
Lean Six Sigma Black Belt certification (or equivalent).
Deep domain expertise of provider RCM value chain.
Proven experience in executing process improvement and transformation projects.
Experience in large-scale digital transformation projects in AR processes.
Strong project management skills with a track record of delivering small to large-scale transformation initiatives.
Strong data analytics skill set.
Hands-on experience in Kaizen events and Lean deployment.

Required Knowledge and Experience:

Experience with process automation and emerging technologies in RCM operations.
Engineering OR MBA background will be preferred
Process Excellence Expertise: Strong Lean and Quality knowledge; ability to identify waste and streamline processes.
Digital Transformation Mindset: Ability to design, implement, and manage technology-enabled process improvements.
Consultative Partnering: Strong executive presence and ability to influence stakeholders.
Analytical & Problem-Solving Skills: Data-driven decision-making with a focus on measurable outcomes.
Change Leadership: Ability to drive cultural change and embed continuous improvement practices.
Self-Driven & Outcome-Oriented: Ability to work independently and deliver results under minimal supervision.
Communication Skills: Excellent verbal, written, and presentation skills for diverse audiences.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

About Company

Medtronic is a global leader in medical technology, headquartered in Dublin, Ireland. Founded in 1949, the company develops and manufactures a wide range of medical devices, therapies, and services to improve the health and quality of life for patients worldwide. Medtronic's products span various medical fields, including cardiac and vascular care, diabetes management, neurological and spinal treatments, minimally invasive surgeries, and respiratory care. The company is committed to advancing healthcare through innovation, focusing on developing breakthrough technologies and therapies that address critical health issues and improve patient outcomes. Medtronic operates in more than 150 countries and has a strong presence in both developed and emerging markets.