Business Support Management Specialist Services Team Member

JP Morgan

5 - 10 years

Mumbai

Posted: 02/05/2025

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

Job Summary:

As a Team Member in Specialist Services, you will be responsible to perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. The role provides an opportunity to interact with global onshore teams to maintain collaboration and their subsequent execution.

Job Responsibilities:

  • Perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. 
  • Creating and managing procedure documents for all the process under the scope of team.
  • Partner with onshore teams to ensuring all process/sub process are managed on a timely basis in line with audit/compliance requirements. 
  • Taking full responsibility /ownership ensuring all the deliverables of the assigned processes are met on time.
  • Manage and execute additional validation/control processes as per documented procedure.

Required Qualifications, capabilities and skills:

  • Requires high attention to detail while multi-tasking and working to target volumes.
  • Demonstrated control/process improvement focus.
  • Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly. 
  • Able to work effectively under pressure and in a rapidly changing environment to meet deadlines.
  • Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
  • Comprehensive training will be provided on the team responsibilities and procedure. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out.  

Preferred Qualifications, capabilities and skills:

  • VBA/Macro skills will be an added advantage but not essential.
  • Bachelor’s degree (or equivalent experience) 
  • Proficiency in Excel, PowerPoint, Word 

About Company

JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.

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