Business Support Management - Associate

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

As an Associate in our Business Support Management position, you will be integral to providing essential support services to JPMorgan's global trading and investment banking operations. Your responsibilities will include managing expense processes in line with the firm's Expense Policy, facilitating business change management by overseeing technology provisions and employee transitions, and supporting recertification processes for access management. Additionally, you will centralize resource management efforts, focusing on talent development and evaluation, while also coordinating various administrative functions such as space planning, move management, and business continuity. 

Job Responsibilities

• Effectively managing the expense review/facilitation process and handling escalations for Americas expense Hub
• Collaborate with Onshore regional lead and Assistant Manager on the expense facilitator program 
• Plan and allocate resources to effectively staff and accomplish the work to meet productivity and quality goals
• Identifies ways to improve processes/procedures to enhance quality and/or productivity
• Providing adequate support and guidance for the team on expense policies & procedures and navigating across systems i.e. Concur, Yonyou, smartApproval, etc.
• Focus on Performance Management -Priorities setting and Career development
• Identify and communicate opportunities for relevant skill development
• Support New Joiner trainings

Required qualifications, capabilities, and skills

• Detail oriented with strong organizational skills and ability to multi- task 
• Strong interpersonal, coaching and conflict resolution skills
• Highly effective in communicating with colleagues at all levels across the organization
• A self-starter who consistently strives for excellence in both people and process management
• Foster a collaborative and inclusive environment that supports growth and development
• Analyze and Identify process efficiencies 
• Technical Proficiency across Excel, PowerPoint, Word, Access
• Demonstrates leadership skills to steer the team towards a common goal

Preferred qualifications, capabilities, and skills

• People management experience
• Project management experience

Location:              L&T Business Park, Mumbai