Business Solutions Specialist

About Saxon.AI

Saxon.AI is an enterprise AI company helping organizations drive real business outcomes using data, analytics, and AI-led solutions.

Saxon AI is looking for Client Service Partner/ Technical Account Manager. The objective of this role is to be embedded within strategic client accounts , act as the clients primary technical sounding board , and convert day-to-day business and technology challenges into well-structured solution opportunities by working closely with internal teams.

Role: Client Partner/Technical Account Manager

Location: Mumbai (Remote)

What You Will Do

• Be physically present within assigned client accounts and operate as an extension of the clients team
• Build deep working relationships with IT, business, operations, and leadership stakeholders
• Proactively observe and identify day-to-day operational and technology challenges
• Structure ambiguous issues into clear problem statements and solution hypotheses
• Act as a sounding board for client ideas, constraints, and roadmap discussions
• Take problems to a conceptual solution stage before engaging internal teams
• Collaborate with internal teams to shape practical, implementable solutions
• Support pre-sales conversations through technical clarity and solution articulation
• Leverage stakeholder-mapping and research inputs to strengthen account intelligence
• Drive account growth through relevance, consistency, and trust

Experience & Profile

• 10+ years of experience in technology, consulting, solutioning, or domain-focused roles
• Strong technical foundation (enterprise IT, data platforms, AI, applications, manufacturing or pharma systems)
• Prior experience in client-facing technical roles (pre-sales, consulting, solution architect, technical account management)
• Ability to operate effectively in ambiguous, unstructured environments
• Strong analytical thinking and problem-structuring capability
• Comfortable engaging with senior client stakeholders
• Exposure to pharma, manufacturing, or supply-chain environments is a strong advantage

Ideal Persona

• Thinks like an engineer, engages like a consultant
• Curious, grounded, and hands-on
• Enjoys solving new problems every day
• Builds credibility through insight and executionnot persuasion
• Seen by clients as a problem owner , not a vendor representative

Success in This Role Looks Like

• Being recognized as a trusted technical advisor within client accounts
• Regularly uncovering and shaping high-impact problem statements
• Driving organic account expansion through trust and relevance
• Becoming indispensable to both the client and internal solution teams