Hi,

We are hiring for Business SME (Order to Cash Foundation)

Key Responsibilities

Act as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and Deductions
Evaluate current processes to identify inconsistencies, inefficiencies, and control gaps
Provide inputs in developing Project charters and evaluating value case
Provide process and data inputs to Business analysts in developing standardized global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standards
Engagement with consultants to supply data, perspective, and additional process information as required
Validate that process designs align with compliance, audit, and governance frameworks
Partner with Business Analysts to translate business practices into globally consistent process standards
Interface with Governance leads, Business analysts, external partners, Service delivery and other cross functional teams
Support definition of performance metrics and governance mechanisms
Facilitate workshops and discussions with regional and cross functional teams to ensure buy-in and adoption
Support change management and knowledge-sharing sessions to embed process improvements
Advise on change impacts of proposed changes and help mitigate risks
Partner with Business analysts in developing user training documents and FAQs

Skills & Experience

8+ years in Order to Cash operations, process design, or governance roles
Strong understanding of E2E OTC process landscape and its dependencies (Finance, Sales, Master data, Supply Chain).
Proven experience in process standardization and control framework implementation
Strong analytical and problem-solving capabilities with attention to detail
Excellent communication skills able to translate complex process concepts into simple, actionable documentation
Influencing skills to gain consensus across global, regional, and functional stakeholders

Business SME (Order to Cash Foundation)