Business Processes Associate Consultant
SAP
5 - 10 years
Bengaluru
Posted: 23/06/2025
Job Description
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
BPC Associate Consultant - Concur
Working hours: 6:00 PM- 3:00 AM IST
What you'll do
_x000D_ Concur Service Administrator is a designated configuration expert, assigned to assist Concur customers solve
_x000D_ configuration cases. A successful individual in this position will manage and maintain the customer’s
_x000D_ configuration; adding, editing or removing configurable options as necessary.
_x000D_ The Care services team member will be responsible for the following activities:
_x000D_ 1. Fulfill customer configuration needs.
_x000D_ 2. Work with customers to analyze the requirements and provide suitable solutions.
_x000D_ 3. Report and present complete details of work performed.
_x000D_ 4. Adhere to SAP Concurs rules of engagement for working with customer
_x000D_ 5. Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
_x000D_ 6. Manage customer escalation and liaise with internal teams.
_x000D_ 7. Work towards improving customer satisfaction from the Service Administration and care services portfolio.
_x000D_ 8. Provide technical expertise at situations which demand higher level of expertise.
What you bring
_x000D_ Min 1 to 3yrs experience
_x000D_ 1. Ability to understand complex business requirements.
_x000D_ 2. Able to work with complex customer situations and translate requirements into configuration. Apply disciplined
_x000D_ approach towards solving customer cases.
_x000D_ 3. Technical competence towards system configuration.
_x000D_ 4. Should have managed complex customer situation.
_x000D_ 5. Creative solution development
_x000D_ a. Excellent communication and presentation skills
_x000D_ b. Analysis and troubleshooting skills
_x000D_ c. Excellent knowledge on SQL, Python and any other programing languages will be given
_x000D_ preference.
_x000D_ 6. Knowledge of software deployment life cycle and testing practices
_x000D_ 7. Strong computer skills and logical reasoning
_x000D_ 8. Ability to present data in a skilled manner is highly desirable.
Meet your team
_x000D_ Managing care services customer working for US customers
_x000D_ • Concur Essential care services team is a shared services team which works with mainly large
_x000D_ North American customers who have procured the premium Essential Care service.
_x000D_ • This team also works on project, innovation, automation and programming.
_x000D_ • This team services Concur's premium support deliverables.
_x000D_ • The team works directly with the customer's authorized support contact and deliverables
_x000D_ solutions on customer systems in live system
SAP'S DIVERSITY COMMITMENT
_x000D_
_x000D_ To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
_x000D_ SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
Successful candidates might be required to undergo a background verification with an external vendor.
_x000D_ For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
_x000D_ SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
_x000D_ For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
_x000D_ Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 415462 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
About Company
SAP (Systems, Applications, and Products in Data Processing) is a global leader in enterprise software solutions, headquartered in Walldorf, Germany. Founded in 1972, SAP specializes in helping businesses streamline operations and manage complex processes through integrated software platforms. Its flagship product, SAP S/4HANA, is widely used across industries for enterprise resource planning (ERP), finance, logistics, HR, and analytics. With a strong focus on digital transformation, SAP supports companies of all sizes—from startups to Fortune 500s—in making data-driven decisions. The company operates in over 180 countries and serves more than 400,000 customers worldwide.
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