Business Process Outsourcing Manager

Eligibility Criteria

1 Any Postgraduate Freshers can apply

2 Any Graduate Minimum 2 years experience mandatory

3 Excellent communication skills in English & Hindi

4 Rotational shifts and rotational weekly offs

Mandatory Documents

1 Relevant education documents

2 Relieving letters from first company to last company worked

3 Last 3 months salary slips

Key Responsibilities

1 Own and resolve customer queries with accuracy and courtesy

2 Deliver seamless service adhering to process and compliance standards

3 Handle customer complaints efficiently and ensure first-time resolution

4 Achieve call quality and minimal handling time metrics

5 Cross-sell and upsell banking products

Products Handled

1 Personal Loans

2 Home Loans

3 Mortgages

4 Priority / Elite Banking Accounts

Skills & Role Proficiencies

1 Excellent communication skills in English & Hindi

2 Experience in voice-based customer service (BFSI preferred)

3 Proficiency in banking platforms

4 Sales-focused mindset with strong lead conversion ability

5 High team spirit and customer-first approach