Business Process Manager

Key Responsibilities:

Business Understanding & Process Analysis

• Engage with business teams to understand workflows, challenges, and improvement opportunities.
• Document and map existing business processes and pain points.
• Identify opportunities for automation, AI augmentation, and process optimization.

AI Solution Coordination

• Work closely with AI solution partners and IT teams to translate business requirements into technical specifications.
• Facilitate discussions between stakeholders to ensure alignment on objectives, scope, and outcomes.
• Review and validate AI solution designs, ensuring they meet business needs and compliance standards.

Project Management & Communication

• Act as the main liaison between business stakeholders and technology vendors.
• Track project progress, manage timelines, and escalate issues proactively.
• Prepare and deliver progress reports, presentations, and demos to management teams.

Change Management & Adoption

• Support training, onboarding, and user adoption of new AI-enabled solutions.
• Gather feedback from users and ensure continuous improvement.

Desired Candidature:

• Bachelors degree in business administration, Information Systems, Computer Science, or related field (MBA preferred).
• 10-15 years of experience in business analysis, digital transformation, or IT coordination roles, includes 3-5 years of AI implementation role
• Proven experience working in cross-functional environments between business and technical teams.
• Exposure to AI / Machine Learning / Automation projects is highly desirable

Desired skill sets:

• Business Process Analysis: Ability to map, analyze, and optimize business processes.
• AI Awareness: Understanding of AI technologies, automation tools, and agentic AI concepts (Someone who worked on real projects in any company will be preferred).
• Strong Communication Skills: Excellent verbal, written, and presentation abilities to translate complex ideas clearly.
• Stakeholder Management: Skilled at working with business leaders, IT teams, and external vendors.
• Project Coordination: Experience with agile or hybrid project management methods.
• Analytical Thinking: Capable of understanding data-driven insights and translating them into action.
• Problem-Solving Orientation: Creative and resourceful approach to finding practical solutions