Business Process Manager - Six Sigma Black Belt Certified

Job Description:

Title Business Process Manager - Six Sigma Black Belt

Department: Customer Experience Engineering

Summary

We are looking to hire a Six Sigma Black Belt into the Quality Methods team to lead various data analysis activities and support a number of exciting Quality improvement initiatives in the HPE Networking Business Unit

• Black Belt leads and manages Six Sigma project portfolios in order to accomplish measurable business process improvements. Employs Six Sigma methodology and analytics into organizational operations.
• Works with professionals in the design, development, supply chain and customer success / services to accomplish key projects that may be complex and detail-oriented

Responsibilities

• Provide DMAIC based approach to projects to drive business value for the company, lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals
• Lead & Project Manage large Cross functional initiatives to Improve Customer Experience & Quality
• Lead Postmortem (Lessons learnt) activity for Critical Escalations & Field Issues
• Responsible for the analysis and summary of findings from studies for the purpose of decisions regarding various parameters like Quality, Efficiency, Cost reduction, Customer Satisfaction
• Provide Yellow belt and Green belt training to potential candidates and upon request from the business.
• Provide strong project management skills, expertise in quality management and ability to make major changes in organization not let things fall through the cracks
• Change management Drive sustainable change through the organization through collaboration and cross function work. Establish process, procedures to ensure sustainability of project results

Skills and Competences

• Six Sigma Black Belt Certified with 5 yrs. of experience leading Six sigma projects
• Proficiency with statistical techniques, flow charting, business analysis and experience in engineering, supply chain and customer success / services environment in technology industry.
• Proficient using statistical software like Minitab, SAS, Stata, R etc.
• Proficient in Machine learning techniques and application into quality related projects
• Knowledge of Python to extract and manipulate data sets to perform complex data analysis is a plus
• Prior experience of working in an outsourced supply chain environment with contract manufacturers
• Prior experience of working and/or incorporating six sigma techniques and methodologies into the normal way of doing things versus through a "big program"
• Prior experience of managing and facilitating cross functional improvement projects (drive projects and results with the teams that not directly reporting into your function)
• Strong communication skills to manage cross-functional teams and stakeholders across the globe
• Ability to enable organization to become more self-sufficient and self-sustaining in process improvement endeavors
• Ability to influence peer groups and senior executives, and work with globally to distributed teams and functions
• Ability to coach and mentor other resources about six sigma methodology and drive a culture of quality in the organization
• Project Management (PMP) a plus
• Masters Degree desirable
• Experience with other continuous improvement methodologies like Kaizen, Lean etc.
• Moderate travel will be required
• Self starter with ability to manage projects independently & ability to flexibly work with stakeholders across globe

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