Business Operations - Sales and Growth

Job Title: Business Operations Associate

Company: Darwix AI

Location: Gurgaon (In-Office)

Type: Full-Time

Compensation: Competitive Salary + Performance-Based Incentives

About Darwix AI

Darwix AI is Indias fastest-growing GenAI-powered SaaS startup redefining the future of revenue enablement. We are building a category-defining product that offers real-time sales intelligence, live agent coaching, multilingual transcription, and AI-powered nudges to help revenue teams close faster and better.

With enterprise clients across India, the UAE, and Southeast Asia, we are building from India for the world . Our founding team comes with deep expertise from IITs, IIMs, BITS Pilani, and global consultancies, and we are backed by some of the most respected VCs and industry leaders.

As we continue to scale rapidly, we are looking for a Business Operations Associate to play a high-impact role across strategy execution, internal operations, client implementation, analytics, and process design.

Role Overview

The Business Operations Associate at Darwix AI will work closely with cross-functional teamsincluding Founders, Sales, Product, Customer Success, and Engineeringto streamline processes, deliver outcomes, and ensure operational excellence across the board.

This role is multi-disciplinary in nature. You will be expected to solve open-ended problems, lead execution across strategic and operational initiatives, drive analytical rigor, and bring a first-principles mindset to solving real-world bottlenecks in scale.

Youre not just executing a playbookyoure helping build it.

This is a role for people who thrive in ambiguity, enjoy solving hard problems, and are excited to wear multiple hats across business and operations in a rapidly growing AI startup.

Key Responsibilities

1 . Cross-Functional Strategy Execution

• Drive high-priority strategic projects as directed by the Founder's Office and CXOs.
• Coordinate execution across Sales, Product, Customer Success, and Marketing teams.
• Set up operational cadences, track progress, and unblock issues through first-principles problem-solving.
• Conduct business reviews and status updates for leadership.

2. Client Operations & Onboarding

• Be the point-of-contact for new enterprise client implementations.
• Own onboarding checklists, coordinate with tech and content teams for timely delivery.
• Standardize SOPs for recurring client operations.
• Identify pain points during onboarding and solve them through automation or process refinement.

3. Process & System Design

• Map existing business processes across teams and identify inefficiencies or gaps.
• Create new workflows, automation rules, and process documentation to scale business operations.
• Implement and own systems like Notion, Airtable, HubSpot, Zoho CRM, and others for internal workflows.
• Drive standardization across functionssales pipelines, ticketing systems, project plans.

4. Business Analytics & Reporting

• Design and maintain dashboards across operations, hiring, product delivery, and sales.
• Create weekly, monthly, and quarterly business reports for internal and investor updates.
• Own KPIs such as onboarding TAT, ops SLAs, internal resolution cycles, and more.
• Monitor and analyze trends to enable better forecasting and decision-making.

5. Revenue Operations

• Collaborate with the revenue team on pricing analysis, deal structuring, and resource allocation.
• Help design and track incentive programs for Sales and Customer Success teams.
• Build custom financial or forecasting models to guide business decisions.

6. Internal Program Management

• Lead internal projects like culture initiatives, town halls, learning programs, and cross-functional standups.
• Own initiatives like vendor management, internal audits, and process compliance.
• Handle communication for inter-department coordination with structure and clarity.

7. Founder Enablement

• Provide operational leverage to founderscalendar blocking, team-level follow-ups, meeting prep, and post-meeting synthesis.
• Work on high-agency, short-deadline founder-led special projects.
• Be the connective tissue between founders and function owners to ensure high-velocity execution.

Who Should Apply?

Education:

• Bachelors degree from Tier 1 or Tier 2 institutions (IITs, BITS, SRCC, DU, NITs, Ashoka, IIM Indore/ROHTAK/IPM programs, etc.).
• Academic background in business, economics, engineering, data science, or liberal arts with strong analytical ability.